Service Management: Operations, Strategy, Information Technology

8th Edition

James Fitzsimmons
eISBN-13: 9780077498894

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Additional Book Details

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

Sold By McGraw-Hill Higher Education
ISBNs 0078024072, 0078024072, 9780078024078, 0077498895, 9780077498894
Language English
Edition 8th